Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at a.and.o.s.contact@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at a.and.o.s.contact@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order cancellation
All orders can be cancelled until they are shipped. If your order has been
paid and you need to change or cancel it, you must contact us within 12
hours. Once the packaging and shipping process has started, it can no
longer be cancelled.
Refunds
We offer a 100% money back guarantee on all products that are
defective or damaged during shipping. Just let us know and we will
provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and
we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
● your order does not arrive due to factors within your control (e.g.
providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed
period for delivery (45 days) has expired. You can do it by sending a
message on Contact Us page.